Find helpful details on our Delivery Tips page.
We provide a variety of brand choices and options for wound care, compression, urology, enteral supplies and oral nutrition supplements as well as diabetic, incontinence, orthopedic and ostomy products. We receive orders directly from doctors and their staff and verify the patient’s insurance coverage. Then, the supplies are shipped directly to the patient, and we bill their insurance for them. Thus, eliminating the need for patients to seek their own supplies from a durable medical equipment provider or pharmacy.
We employ a team of authorization specialists. Our knowledgeable staff will contact the ordering physician when applicable and the insurance company to verify coverage and obtain authorization for the product.
Yes. We are a participating provider with Medicare as well as select Medicaid and Managed Care plans. If a patient is being seen by a home health agency, we can service the Medicare patient immediately following discharge. All patients will be responsible for any co-pays or deductibles that their insurance company may have in place and our staff will help explain the patient’s financial responsibilities.
As soon as we receive the order, we contact the patient to inform them of the authorization or verification process with an approximate time frame on how long the process will take to complete. Wound care, urological, ostomy and incontinence supplies are usually shipped same day. For orthopedic supplies, we continuously follow up with the patient to inform them of the status of their order.
We are brand neutral, offering a large variety of orthopedic bracing, custom orthotics devices and prosthetics. We honor specific brand requests and do not make substitutions. To see more of what we have to offer, please visit the orthopedic section of our website or call our orthopedic customer service team to learn more of the product lines available.
We have a scheduler on staff that will contact the patient to set up an appointment at one of our patient care centers. All visits are by appointment only. Please contact us if you have any questions about our patient care centers.