Returns + Credits
Our hope is that we provided you with the necessary product(s). We ask that when your product(s) arrive, please immediately inspect the contents of the package to make sure they meet your expectations. If your package has any discrepancies, shortages or damaged items, please contact us at 1.800.344.1550 within five (5) days of receipt. We will replace damaged or defective items and will accept and credit these product returns. Please note that product returns that occur as a result of customer error will be reviewed on a case-by-case basis. In addition, custom products are not returnable and some non-stock products may not be returnable. Please obtain a Return Authorization by calling 1.800.344.1550 within five (5) days of receipt of the order.
The Accounts Receivable department is available by calling 1.800.344.1550, option 5 Monday-Friday from 8:30 a.m.-5:00 p.m. to answer questions or concerns regarding patient balances. Billing representatives are available to:
- Accept credit card payments by phone
- Add or change insurance information
- Review account for accuracy
- Arrange and discuss payment options
Warranties are as per the manufacturer guidelines and applicable state law. Any alterations/changes made to the item will void the warranty. We notify all Medicare beneficiaries of the warranty coverage and will repair or replace, free of charge any Medicare covered item within 1 year of delivery. Any Medicare covered item that is rented to a Medicare beneficiary will be maintained, replaced or repaired at no charge.