Accreditation

ABC

The offices in Creighton, PA; Wexford, PA; Columbus, OH and Canal Winchester, OH are accredited by the American Board for Certification in Orthotics Prosthetics and Pedorthics (ABC). The public may contact the ABC to report any concerns or register complaints about an ABC-accredited health care organization by either calling 1.703.836.7114 or emailing info@abcop.org.

JCAHO

The locations in Philadelphia, PA and Pittsburgh, PA are accredited by JCAHO. The public may contact the Joint Commission to report any concerns or register complaints about a Joint Commission-accredited health care organization by either calling 1.800.994.6610 or emailing
complaint@jointcommission.org.

ACHC

The office in Morgantown, WV is accredited by the Accreditation Commission for Health Care. The public may contact the Accreditation Commission for Health Care to report any concerns or register complaints about an ACHC-accredited health care organization by calling 1.855.937.2242.

Medicare Supplier Standards

Medicare DMEPOS Supplier Standards

Note: Below is an abbreviated version of the supplier standards every Medicare DMEPOS supplier must meet in order to obtain and retain billing privileges. These standards, in their entirety, are listed in 42 C.F.R. 424.57(c).

  1. A supplier must be in compliance with all applicable federal and state licensure and regulatory requirements.
  2. A supplier must provide complete and accurate information on the DMEPOS supplier application. Any changes to this information must be reported to the National Supplier Clearinghouse within 30 days.
  3. An authorized individual (one whose signature is binding) must sign the enrollment application for billing privileges.
  4. A supplier must fill orders from its own inventory or must contract with other companies for the purchase of items necessary to fill the order. A supplier may not contract with any entity that is currently excluded from the Medicare program, any State health care programs or from any other federal procurement or non-procurement programs.
  5. A supplier must advise beneficiaries that they may rent or purchase inexpensive or routinely purchased durable medical equipment and of the purchase option for capped rental equipment. *
  6. A supplier must notify beneficiaries of warranty coverage and honor all warranties under applicable state law and repair or replace free of charge Medicare covered items that are under warranty.
  7. A supplier must maintain a physical facility on an appropriate site and must maintain a visible sign with posted hours of operation. The location must be accessible to the public and staffed during posted hours of business. The location must be at least 200 square feet and contain space for storing records.
  8. A supplier must permit CMS or its agents to conduct on-site inspections to ascertain the supplier’s compliance with these standards.
  9. A supplier must maintain a primary business telephone listed under the name of the business in a local directory or a toll-free number available through directory assistance. The exclusive use of a beeper, answering machine, answering service or cell phone during posted business hours is prohibited.
  10. A supplier must have comprehensive liability insurance in the amount of at least $300,000 that covers both the supplier’s place of business and all customers and employees of the supplier. If the supplier manufactures its own items, this insurance must also cover product liability and completed operations.
  11. A supplier is prohibited from direct solicitation to Medicare beneficiaries. For complete details on this prohibition see 42 CFR 424.57 (c) (11).
  12. A supplier is responsible for delivery and must instruct beneficiaries on use of Medicare covered items and maintain proof of delivery and beneficiary instruction.
  13. A supplier must answer questions and respond to complaints of beneficiaries and maintain documentation of such contacts.
  14. A supplier must maintain and replace at no charge or repair directly or through a service contract with another company Medicare-covered items it has rented to beneficiaries.
  15. A supplier must accept returns of substandard (less than full quality for the particular item) or unsuitable items (inappropriate for the beneficiary at the time it was fitted and rented or sold) from beneficiaries.
  1. A supplier must disclose these standards to each beneficiary it supplies a Medicare-covered item.
  2. A supplier must disclose any person having ownership, financial or control interest in the supplier.
  3. A supplier must not convey or reassign a supplier number (i.e., the supplier may not sell or allow another entity to use its Medicare billing number).
  4. A supplier must have a complaint resolution protocol established to address beneficiary complaints that relate to these standards. A record of these complaints must be maintained at the physical facility.
  5. Complaint records must include the name, address, telephone number and health insurance claim number of the beneficiary; a summary of the complaint; and any actions taken to resolve it.
  6. A supplier must agree to furnish CMS any information required by the Medicare statute and implementing regulations.
  7. All suppliers must be accredited by a CMS-approved accreditation organization in order to receive and retain a supplier billing number. The accreditation must indicate the specific products and services for which the supplier is accredited in order for the supplier to receive payment of those specific products and services (except for certain exempt pharmaceuticals).
  8. All suppliers must notify their accreditation organization when a new DMEPOS location is opened.
  9. All supplier locations, whether owned or subcontracted, must meet the DMEPOS quality standards and be separately accredited in order to bill Medicare.
  10. All suppliers must disclose upon enrollment all products and services, including the addition of new product lines for which they are seeking accreditation.
  11. A supplier must meet the surety bond requirements specified in 42 C.F.R. 424.57(c).
  12. A supplier must obtain oxygen from a state-licensed oxygen provider.
  13. A supplier must maintain ordering and referring documentation consistent with provisionsfound in 42 C.F.R. 424.516(f)
  14. A supplier is prohibited from sharing a practice location with other Medicare providers andsuppliers.
  15. A supplier must remain open to the public for a minimum of 30 hours per week exceptphysicians (as defined in section 1848 (j) (3) of the Act) or physical and occupational therapists or a DMEPOS supplier working with custom made orthotics and prosthetics.

If you have any questions about Medicare, you may call the Medicare Office at 1.800.633.4227.

Non-discrimination Statement

Discrimination is Against the Law

CHC Solutions, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. CHC Solutions, Inc. does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

CHC Solutions, Inc. provides free aids and services to people with disabilities to communicate effectively with us, which includes written information in other formats (large print, audio, and accessible electronic formats).

CHC Solutions, Inc. provides free language services to people whose primary language is not English, which includes qualified interpreters and information written in other languages.

If you need these services, contact a Customer Services Representative.

If you believe that CHC Solutions, Inc. has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Cathy Vetica, Compliance Officer
Continuum/bioCARE/HealthSource
162 Industry Road Pittsburgh, PA 15275
P: 1.800.220.5262 F: 1.412.567.1281 cvetica@chcsolutions.com

Monica Johnson, Compliance Officer
Burmans Medical Supplies
201 Bridgewater Rd., Suite 1 Aston, PA 19014
P: 1.844.800.5777 F: 1.800.220.3542 mjohnson@chcsolutions.com

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, the Compliance Officer is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal:

https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201
1-800-368-1019, 800-537-7697

(TDD) Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

CHC Solutions, Inc. is a family of companies providing comprehensive medical equipment and supplies as well as patient-focused service. Family brands include Continuum, LLC, Burmans Medical Supplies, Inc., bioCARE, Inc. and HealthSource, LLC.

ATTENTION: If you speak a language other than English,
language assistance services, free of charge, are available to
you. Call 1.800.220.5262 (TTY: 7-1-1).

Privacy Policy

Effective Date: May 23, 2018

Last Revised: September 26, 2018

PLEASE READ THE TERMS OF USE, PRIVACY POLICY, AND PRIVACY PRACTICES FOUND ON THIS WEBSITE. BY USING THE SERVICES, YOU AGREE TO THE TERMS OF USE, PRIVACY POLICY AND PRIVACY PRACTICES.

Thank you for visiting the website for CHC Solutions, Inc. The websites or other online services owned or operated by CHC Solutions, Inc. or its affiliates and subsidiaries, including Continuum, LLC, Burmans Medical Supplies, Inc., bioCARE, Inc. and Healthsource, LLC (collectively “we”, “us” and “our”) that link to this Privacy Policy (collectively, “Services”) are subject to the following Privacy Policy. This Privacy Policy describes how we may collect, use, share and protect information about you.

To the extent information collected is patient information provided to obtain services, the use of such information will be subject to the Health Information Portability and Accountability Act (commonly known as “HIPAA”). In those circumstances, the PRIVACY PRACTICES and not this Privacy Policy will apply. If you have questions about which policy applies to information you have provided, please do not hesitate to Contact Us. The Privacy Practices are also incorporated into and made a part of this Privacy Policy.

Use and Acceptance

By using the Services you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you may not enter, access, or otherwise use the Services. We reserve the right to modify the Privacy Policy periodically, for any reason, and without notice. It is recommended that you read this Privacy Policy before use of the Services to ensure you have not missed any changes to the Privacy Policy. Your continued use of the Services following any changes to the Privacy Policy signifies your acceptance of those changes. We have the right to limit, suspend, discontinue or deny your access and use of the Services at any time, and without notice, to anyone who violates these terms as we consider appropriate or necessary in our sole discretion.

INFORMATION THAT MAY BE COLLECTED

You may be asked to provide personal information in order to take advantage and use certain features or other functions of our Services. For example, depending on the feature or service you wish to access, we may ask you to register an account with us or otherwise collect information from you such as your name, address, e-mail address or telephone number.

Information We Collect From Other Sources

We may also receive information about you from other sources, including third parties that help us update, expand and analyze our records; identify new customers; and prevent or detect fraud. We may also receive information about you from social media platforms including but not limited to when you interact with us on those platforms or access our social media content. The information we will be able to receive will be determined by the privacy settings, policies, and/or procedures of the applicable social media platform.

How Do We Use Your Information

We use this information to provide you with better service, in particular, for the following reasons: to provide the Services you request; to send you our newsletter and other offerings (if you choose to opt-in); to provide you with billing services; for messaging with customer service; and otherwise for the purposes for which you provided the information.

We never sell or rent your personal information to any third parties. We share personal information with third parties who perform services on our behalf. These third parties are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. We also share the personal information we obtain with our affiliates and subsidiaries. In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials based on a lawful disclosure request, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).

We encourage you to provide the requested information so that we can assist you with the Services.

Security

We implement a variety of security measures to maintain the safety of your personal information. No information can be 100% secure. We cannot guarantee the absolute security of your information. Moreover, we are not responsible for the security of information you transmit or receive via the Services over networks that we do not control, including the Internet and wireless networks.

The Services are scanned on a regular basis for security holes and known vulnerabilities. We do not use Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

Cookies and Other Tracking Technologies

Cookies are text files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can disable cookies on your computer by indicating this in the preferences or options menus in your browser. You should review the online documentation relating to your browser or consult with the provider of your browser for instructions on how to disable cookies. Please note that if you disable cookies on your Internet- enabled device, some parts of the Services may not function properly or offer you the same degree of personalization.

We use Google AdSense Advertising on our website. Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. Google’s Advertising Principles can be found here: https://support.google.com/adwordspolicy/answer/1316548?hl=en. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

We do not allow third-party behavioral tracking.

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

We may also use technologies that let us know whether you viewed certain content, whether you viewed our emails or other electronic communications, and whether the advertising we place on the Services and other websites or mobile applications is effective.

Third Party Content

The Services may contain links to content or integrated content provided by third parties. We do not make any representations or warranties about any website you may access through the Services. They are independent from us, and we have no control over, or responsibility for, their information or archives. The information practices of those third parties may differ from ours. You should consult the privacy policies of any third party that provides content that you access through the Services as we do not control and are not responsible for the information that they collect, use, or share. Because your web browser may obtain integrated content directly from third-party servers, the third parties may be able to collect information as if you had visited their sites directly. Some of the third parties that provide content on our Services may use technologies to track your online activities over time and across various websites and other online services.

Children

The Services are directed to adults; they are not directed to children under the age of 13. We operate our Services in compliance with the Children’s Online Privacy Protection Act, and will not knowingly collect or use personal information from anyone under 13 years of age, without requiring consent from a parent or legal guardian.

Contact Us

Contact us if you have any questions about this Privacy Policy, as follows:

CHC Solutions, Inc.
162 Industry Drive

Pittsburgh, PA 15275

Phone: 1.800.220.5262

info@chcsolutions.com

Return Policy

The Accounts Receivable department is available by calling 1.800.344.1550, option 5 Monday-Friday from 8:30 a.m.-5:00 p.m. to answer questions or concerns regarding patient balances. Billing representatives are available to:

  • Accept credit card payments by phone
  • Add or change insurance information
  • Review account for accuracy
  • Arrange and discuss payment options
Terms of Use

Effective Date: May 23, 2018

Last Revised: September 26, 2018

PLEASE READ THE TERMS OF USE, PRIVACY POLICY, AND PRIVACY PRACTICES FOUND ON THIS WEBSITE. BY USING THE SERVICES, YOU AGREE TO THE TERMS OF USE, PRIVACY POLICY AND PRIVACY PRACTICES.

Thank you for visiting the website for CHC Solutions, Inc. The websites or other online services owned or operated by CHC Solutions, Inc. or its affiliates and subsidiaries, including Continuum, LLC, Burmans Medical Supplies, Inc., bioCARE, Inc. and Healthsource, LLC (collectively “we”, “us” and “our”) that link to these Terms of Use (collectively, “Services”) are subject to the following Terms of Use. PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY BEFORE USING THE SERVICES. By using the Services, you agree that these Terms of Use create a legally binding agreement between you and us and that you are of legal age to enter into these Terms of Use.

If you do not agree with these Terms of Use, you may not enter, access, or otherwise use the Services. We reserve the right to modify these Terms of Use periodically, for any reason, and without notice. It is recommended that you read these Terms of Use before use of the Services to ensure you have not missed any changes to these Terms of Use. Your continued use of the Services following any changes to these Terms of Use signifies your acceptance of those changes. We have the right to limit, suspend, discontinue or deny your access and use of the Services at any time, and without notice, to anyone who violates these Terms of Use as we consider appropriate or necessary in our sole discretion.

Privacy

Please review our Privacy Policy, which also governs your use of the Services. For more information about our privacy practices, see the Privacy Practices. The Privacy Policy and the Notice of Privacy Practices are also incorporated into and made a part of these Terms of Use.

Health and Wellness Content

Any health and wellness content presented on the Services is for general informational purposes only. Such content is not intended to replace or serve as a substitute for professional medical advice, diagnosis or treatment, nor is it intended as a guarantee of improvement of specific conditions or weight loss. You should regularly consult a physician or other health care provider in all matters relating to physical or mental health, particularly concerning any symptoms that may require a diagnosis or medical attention.

Operational Functionality

We reserve complete and sole discretion with respect to the operation of the Services. We may, among other things withdraw, suspend or discontinue any functionality or feature of the Services. We are not responsible for transmission errors or corruption or compromise of information carried over local or interchange telecommunications carriers. We are not responsible for maintaining information arising from use of the Services. We reserve the right to maintain, delete or destroy all communications and information posted or uploaded to the Services in accordance with our internal record retention and/or destruction policies.

Proprietary Rights

Unless noted otherwise, the Services, in their entirety, including but not limited to any materials, documents, images, graphics, logos, design, audio, video, and any other information contained within the Services, including, without limitation, trademarks, service marks and logos (“Content”), are protected by copyright under both United States and foreign laws, and we retain all right, title, and interest in and to the Content, and all copies thereof; and all copyrights and other proprietary rights therein. You may not modify, sell, assign, or transfer the Content or reproduce, display, publicly perform, distribute, or otherwise use the Content in any way for any public or commercial purpose or otherwise. You may not reverse-engineer, disassemble, or decompile any software included in the Content. Content is subject to change without notice at our discretion.

Copying, downloading, reproducing, modifying, publishing, distributing, transmitting, transferring or creating derivative works from the Content without our prior written consent is strictly prohibited.

We hereby grant permission to you to download, print and store the Content for your own personal, non-commercial use. You cannot copy or post the Content on any network computer or broadcast the Content in any media, and you cannot modify or alter the Content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. We reserve complete title and full intellectual property rights in any Content you download from the Services.

Third Party Content

We may provide links to Content on the Services that are not under our sole control. We do not assume any responsibility for the operation, content, privacy practices, or technologies used by third-party services. You agree that you interact with third parties at your sole risk and that your relationship with those parties will be governed by their terms and policies. We, in our sole discretion, may modify or remove such links or content at any time and without notice.

We do not make any representations or warranties about any website you may access through the Services. They are independent from us, and we have no control over, or responsibility for, their information or archives. Make sure you understand any website’s privacy policies before providing personal information.

Disclaimers and Limitations of Liability

WE RESERVE THE RIGHT TO CORRECT ANY ERRORS, OMISSIONS OR INACCURACIES OF THE INFORMATION PRESENTED ON THE SERVICES. YOU ACKNOWLEDGE THAT THE SERVICES, AND ALL INFORMATION CONTAINED THEREIN, ARE PROVIDED “AS IS” AND “AS AVAILABLE BASIS” WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, AND THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. WE DO NOT WARRANT THAT THE SERVICES OR ANY INFORMATION, CONTENT OR FUNCTIONALITIES OFFERED THROUGH THE SERVICES, OR ANY ELECTRONIC COMMUNICATIONS SENT FROM US, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

WE MAKE NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, OR THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, 100% SECURE, OR ERROR FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED. THIS INCLUDES LOSS OF DATA RESULTING FROM DELAYS, AND ANY SERVICE INTERRUPTION CAUSED BY US. WE ARE NOT RESPONSIBLE FOR TRANSMISSION ERRORS OR CORRUPTION OR COMPROMISE OF DATA CARRIED OVER LOCAL OR INTERCHANGE TELECOMMUNICATION CARRIERS. WE WILL TAKE ALL NECESSARY PRECAUTIONS TO PROTECT AGAINST FAILURE OF OUR EQUIPMENT AND SOFTWARE. YOU ACKNOWLEDGE AND AGREE THAT TEMPORARY INTERRUPTIONS IN SERVICE MAY OCCUR, AND THAT WE SHALL HAVE NO LIABILITY FOR ANY CLAIM, COST, CHARGE, LOSS OR EXPENSE ARISING FROM OR RELATING TO USE OF THE SERVICES. YOU ACKNOWLEDGE AND AGREE THAT DATA MAY BE LOST OR CORRUPTED IN CONNECTION WITH USE OF THE SERVICES. WE MAY PERFORM REGULAR BACK-UPS OF ALL DATA STORED, BUT SHALL NOT BE LIABLE IN THE EVENT ALL DATA IS LOST OR DESTROYED. YOU ACKNOWLEDGE AND AGREE THAT IN THE EVENT RESTORATION OF DATA FROM BACKUP IS NECESSARY, IT MAY TAKE SEVERAL DAYS TO COMPLETE SUCH RESTORATION OF DATA AND RESUME OPERATION OF THE SERVICES.

EXCEPT AS PROHIBITED BY LAW, AND WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, YOU AGREE THAT CHC SOLTIONS, INC. AND ITS AFFILIATES, AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUCCESORS AND ASSIGNS (“CHC PARTIES”), WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SERVICES, THE INABILITY TO USE OR ACCESS THE SERVICES, OR ANY CONTENT OFFERED THROUGH THE SERVICES. THESE LIMITATIONS APPLY TO ALL LOSSES AND DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, WHETHER SUCH DAMAGES ARISE IN CONTRACT, TORT, IN EQUITY, AT LAW OR OTHERWISE.

IF YOU ARE DISSATISFIED WITH ANY PART OF THE SERVICES OR THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO STOP USING THE SERVICES.

IN JURISDICTIONS WHICH DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SUCH LIMITATION SHALL NOT BE APPLICABLE TO YOU. IF ANY PART OF THIS LIMITATION OF LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN OUR AGGREGATE LIABILITY UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED FIFTY DOLLARS ($50).

Limitations of Use

You will not use the Services in any unlawful way and/or for any unlawful purpose. You will not post or transmit a message under a false name, or use our network resources to impersonate another person or misrepresent authorization to act on behalf of us or others. All messages transmitted via the Services should correctly identify the sender. You may not alter the attribution of origin in electronic mail messages or posting. You will not allow another person or entity to use your account, username or password to access or use the Services. You will not attempt to undermine the security or integrity of our computing systems or networks and must not attempt to gain unauthorized access. You may not harvest or collect any information about any other individual who uses the Services. You may not post or transmit any data, materials, content or information which is threatening, false, misleading, abusive, libelous, pornographic or profane, or that contains or promotes any virus, worm, Trojan horse, time bomb, or other computer programming or code that is designed or intended to damage, destroy, intercept, download, interfere with, manipulate, or otherwise interrupt or expropriate the Services. You may not tamper, hack, spoof, copy, modify, or otherwise corrupt the administration, security or proper function of the Services. You will not use robots or scripts with the Services. You will not attempt to reverse engineer, reverse assemble, reverse compile, decompile, disassemble, translate or otherwise alter, defraud or create false results from any executable code, or information on or received through the Services. You agree to have anti-virus and/or anti-spyware software running that is set to override the Internet browser’s cookie setting.

You further agree that any information you provide or use and your use of the Services will not infringe or facilitate infringement on any copyright, patent, trademark, trade secret, or other proprietary, publicity, or privacy rights of any party, including such rights of third parties.

We maintain the right to delete any information provided by you that we deem in our sole discretion fraudulent, abusive, defamatory and obscene or in violation of a copyright, trademark or other intellectual property or ownership right of any other person.

Indemnification

You agree to indemnify and hold harmless the CHC Parties from any and all claims arising out of or related to your access or use of the Services or your inability to access or to use the Services or any other offerings rendered by the CHC Parties in conjunction with the Services or your use of the Services, and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from your violation of these Terms of Use.

Eligibility

In order to access the Services, you represent and warrant that you are at least 18 years of age and possess the legal right and ability, on behalf of yourself or minor child of whom you are the parent or legal guardian, to agree to these Terms of Use, to use the Services in accordance with the Terms of Use, and abide by the obligations hereunder.

Children

The Services are directed to adults; they are not directed to children under the age of 13. We operate our Services in compliance with the Children’s Online Privacy Protection Act, and will not knowingly collect or use personal information from anyone under 13 years of age, without requiring consent from a parent or legal guardian.

Governing Law

Any claims, controversies, or disputes shall be governed by the laws of the Commonwealth of Pennsylvania, without regard to the principles of conflicts of law. Your use of the Services indicates your agreement that the laws of the Commonwealth of Pennsylvania, without regard to the principles of conflicts of laws, will govern any dispute of any sort that may arise between you and us. The disposition of any such dispute shall take place in a state or federal court located in Allegheny, Pennsylvania. You consent to the exclusive jurisdiction and venue of such court.

Waiver of Jury Trial

THE PARTIES HERETO HEREBY EXPRESSLY WAIVE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANY RIGHT TO TRIAL BY JURY IN ANY ACTION OR PROCEEDING OF ANY KIND OR NATURE IN ANY COURT IN WHICH AN ACTION MAY BE COMMENCED ARISING OUT OF THESE TERMS OF USE, PRIVACY POLICY OR PRIVACY PRACTICES.

Additional Terms

These Terms of Use, including all other terms and policies referenced herein, constitute the entire agreement between you and us with respect to the Services. In the event of any inconsistencies between these Terms of Use and the policies referenced therein, these Terms of Use shall control. Our failure to exercise or enforce any terms herein shall not constitute a waiver, and if we fail to act with respect to your breach or anyone else’s breach on any occasion, we are not waiving our right to act with respect to future or similar breaches. If you breach any provision of these Terms of Use, you may no longer use the Services. If these Terms of Use or your permission to use the Services is terminated by us for any reason, the agreement formed by your acceptance of these Terms of Use will nevertheless continue to apply and be binding upon you in respect of your prior use of the Services and anything relating to or arising from such use. These Terms of Use, including any or all rights and obligations hereunder, may be freely assigned or transferred by us, but not by you. If any part of these Terms of Use is ruled to be unlawful, void, or for any reason unenforceable, then such part shall be deemed severable from these Terms of Use, and shall be eliminated or limited to the minimum extent necessary. The remainder of these Terms of Use, including any revised portion, shall remain and be in full force and effect.

Contact Us

Contact us if you have any questions about these Terms of Use, as follows:

CHC Solutions, Inc.
162 Industry Drive

Pittsburgh, PA 15275

Phone: 1.800.220.5262

info@chcsolutions.com