Who will inform the patient of the steps that must be taken prior to a patient receiving their product?

As soon as we receive the order, we contact the patient to inform them of the authorization or verification process with an approximate time frame on how long the process will take to complete. Wound care, urological, ostomy and incontinence supplies are usually shipped same day. For orthopedic supplies, we continuously follow up with the patient to inform them of the status of their order.